Overburdening of Mobile letter carriers
Dear Brothers and Sisters,
Customers and management have long take advantage of MLC carriers who deliver high volume mail to businesses. Some mailer are giving back to the MLC carriers full polyflutes of returned mail for the carrier to bring back to their depot. There is currently no value for this courtesy. The Letter carrier hand book speaks to this type of customer service. Instructing Letter Carriers to bringing back mail from residential customers, providing stamps (if you choose), change, and checking on shut in residents. The intent of this article was customer service, to the residential customer, who leaves a piece of mail at their receptacle. Not fully capable businesses that have SLB within easy walking distance of their front doors.
The Local has been trying to obtain a value for this service. The Local has told management that we are not trying to disrupt this service, or even recommend any changes. The Local and the carriers are only asking for a value/ recognition of the work being performed. Management alleges they have told their customers not to send the mail back with carriers. Management would not provide the SLB for any of the recidivist mailers to recieve the overburdening, instead of properly crediting MLC with the work they perform.
This is another demonstration that management is not concerned with customer service, but only reducing labour costs.
The SLB value sought for these clearances is 1.37 minutes for each mailer who frequently returned mail with the MLC.
If you have a customer who is sending large mail volumes back with you, call the office, file a grievance.
Fraternally,
Ken Heydrich
Canadian Union of Postal Workers 548
